Contact Us
Reach Cottage Home Care for referrals, coverage questions, and care coordination. Licensed agency serving families across New York and neighboring regions.
Main office
Direct lines to your care team
Use the form for structured inquiries. For urgent clinical matters, call the number below so we can route you to an on-call coordinator. Billing and authorization questions are handled on the same desk — no handoffs between anonymous queues.
Looking for a specific program? Start on Services · Service Coverage.
Phone
Hours
Send a message
Inquiry form
A coordinator typically replies within one business day.
Response model
From first message to clear next steps
Cottage runs intake with one accountable thread — the same standard we apply when coordinating with hospitals, payers, and families across markets.
- Single owner for the thread — no anonymous ticket churn.
- Clinical escalation path on staff when symptoms or safety change.
- Plain-language recap you can archive or share with a hospital SW.
Four-phase workflow
- 01
Intake
Receipt & logging
Every channel — form, email, or phone — is time-stamped and attached to a single case file so nothing is re-explained.
You receive an acknowledgment with a reference number.
- 02
Triage
Clinical review
A licensed coordinator reads the request, flags urgency, and routes clinical questions to nursing leadership when needed.
High-acuity items are surfaced within the same business day.
- 03
Connect
Dedicated callback
You hear from the same desk that will own the relationship: intake, not a generic call center queue.
One name, one direct line for follow-up.
- 04
Document
Written next steps
Expect a concise summary of timelines, coverage considerations, and any paperwork we need from your physician or payer.
Suitable to forward to your family or care attorney.
Operating posture
Numbers that keep families oriented
24 hrs
Business-day response target for new inquiries
23+
State footprints with active Cottage operations
1 desk
Intake, billing questions, and care coordination aligned
“We answer the phone as if the caller were our own parent — because that is the standard we hold for every market we serve.”
Cottage Home Care · corporate values
Routed correctly on day one
Other entry points
If your question is not a general corporate inquiry, use the path below so the right compliance owner sees it first.
- View FAQs
Billing & eligibility
Medicaid waivers, MI Choice, private pay, and employer-sponsored programs.
- Newsroom
Media & partnerships
Press kits, clinical spokespeople, and hospital discharge partnerships.
- Open roles
Careers & credentialing
CHHAs, LPNs, RNs, and corporate roles — onboarding and compliance in one pipeline.